Regarding product shipping schedule during the New Year holidays

年末年始休業に伴う商品発送スケジュールについて
We apologize for any inconvenience, but we will be closed during the New Year holidays as detailed below.
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Period: December 28th (Wed) - January 4th (Wed)
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■ Customers ordering products
For orders placed after 10:00 a.m. on Tuesday, December 27th, shipping will be arranged from Thursday, January 5th after the holiday.
Please note that you can still place orders via our official website during the closure period.

■Shipping and return of rental items Shipping of rental items will begin on the 5th (Thursday), just like the actual items.
In addition, for returns, you will be able to receive the item starting from the 5th (Thursday). Please note that after you receive the item, the procedure to end the recurring billing will begin.

■For customers who have registered for a seminar Applications for seminars are available 24 hours a day, regardless of holiday periods.

■Please note that we will not be able to accept inquiries by email, phone, fax, etc. during the holiday period. We will reply to emails in the order they are received after the holiday period ends.
Telephone inquiries will be accepted from 9:00 a.m. on Thursday, the 5th.

We apologize for any inconvenience this may cause and appreciate your understanding.

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